Privacy Policy

Territory Child Care Group Incorporated (TCCG) is committed to protecting the privacy of children, families, carers, employees and other people who interact with us.

This policy explains how TCCG collects, holds, uses and discloses personal information across our services, website and administrative operations. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other laws applying to our services.

Information we collect

TCCG may collect personal information about children, families, carers, employees, applicants, volunteers, contractors and other people who interact with us. This may include:

• identity and contact information;
• enrolment, attendance, service delivery and payment information;
• health, medical, cultural, behavioural and other information needed to provide safe and appropriate services;
• employment, qualification, screening, registration and recruitment information;
• complaints, incidents, correspondence, photographs and other records connected with our services; and
• information generated when someone uses our website or online services.

Some of this information may be sensitive information. TCCG collects sensitive information only where it is reasonably necessary for our functions and where consent has been obtained or collection is otherwise authorised or required by law.

How we collect information

We usually collect personal information directly from the individual, or from their parent, guardian or authorised representative. Information may be collected through:

• enrolment, application, assessment and consent forms;
• website and online enquiry forms;
• telephone, email and face-to-face communication;
• attendance at or participation in our services; and
• authorised digital platforms and service systems.

We may also receive information from government departments, regulators, schools, referees, health professionals or other organisations where this is authorised or required.

Where lawful and practicable, people may contact TCCG without identifying themselves. Identification will generally be required where we need to enrol a child, provide a regulated service, assess an application, respond to a specific matter or comply with our child safety and legal obligations.

Why we collect and use information

TCCG collects and uses personal information to:

• respond to enquiries and communicate about our services;
• assess applications and process enrolments;
• provide education, care and family support services;
• protect children’s safety, wellbeing and rights;
• manage health, medical, dietary, disability and other support needs;
• administer attendance, fees, subsidies, payments and accounts;
• recruit and manage employees, educators, carers, volunteers and contractors;
• manage complaints, incidents, risks and regulatory requirements;
• maintain records required by law; and
• operate and improve our services, website and communications.

If required information is not provided, TCCG may be unable to process an application or enrolment, respond fully to an enquiry or provide a requested service.

Disclosure of information

TCCG may disclose personal information where it is relevant and authorised, including to:

• government departments, regulatory authorities and funding bodies;
• child protection authorities, police, emergency services, courts or tribunals;
• schools, health professionals and other services involved in supporting a child;
• professional advisers, insurers, auditors and legal representatives;
• technology, payment, communications and other contracted service providers; and
• another person or organisation with consent or where authorised or required by law.

Information is shared only where reasonably necessary. TCCG does not sell personal information.

Website, cookies and external links

Our website and advertising services may use cookies and similar technologies to operate the website, understand how it is used and measure advertising performance. These technologies may collect information such as IP address, browser type, pages visited and interactions with online content.

Third-party services, including Google, may use cookies in accordance with their own privacy policies. Website visitors can manage cookies through their browser settings and, where available, the website’s cookie controls.

Our website may contain links to external websites. TCCG is not responsible for the privacy practices or content of those websites.

Communications and direct marketing

TCCG may use contact information to provide service updates or information about relevant programs, events and opportunities where permitted by law.

People may opt out of marketing communications at any time by using the unsubscribe option provided or contacting us. This will not prevent TCCG from sending necessary operational, safety, account or service communications.

Storage and security

TCCG takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored in secure digital systems or locked physical storage. Access is limited to authorised personnel and service providers who require the information for a legitimate purpose.

Some technology and service providers may store or process information outside Australia, including in the United States and other countries in which those providers operate. TCCG takes reasonable steps to use reputable providers and protect personal information in accordance with applicable Australian privacy requirements.

Retention and disposal

TCCG retains records for the periods required by education and care, child protection, employment, taxation and other applicable laws.

When personal information is no longer required and there is no legal obligation to retain it, TCCG takes reasonable steps to securely destroy or de-identify it.

Access and correction

Individuals may request access to personal information TCCG holds about them and ask for incorrect, incomplete or out-of-date information to be corrected.

TCCG may need to verify a person’s identity before responding. Access may be limited or refused where permitted or required by law, including where providing access would affect another person’s privacy or compromise a child protection matter. Where lawful, TCCG will explain the reason for any refusal.

Privacy enquiries and complaints

Privacy enquiries, access or correction requests, and complaints may be directed to:

Director
Territory Child Care Group Incorporated
Email: info@tccg.org.au

TCCG will consider privacy complaints fairly and respond within a reasonable period. If a person is not satisfied with our response, they may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

TCCG may update this policy to reflect changes to legislation, technology, services or information-handling practices. The current version will be published on our website.

Effective date: September 2026
Next review: September 2028